WW and I were looking forward to a nice meal at Al Dente at Colours by the Bay (Esplanade), an occasion to splurge a little after getting bonus. I ran by the place last Wednesday on my regular run, and saw the lanterns and romantic dim lighting at the open-air dining area, so thought of booking a place for Saturday dinner. But turned out the restaurant was disappointing.
First, we were met with a rude waitress at the door, who was speaking quite impatiently into her walkie-talkie. Then, after ordering our food, we waited for 40 minutes and our appetizers were not up yet. I definitely was losing my patience and wanted to remind the waiters, but tolerant WW trusted they had placed our orders in the right hands and continued waiting. Ended up they really missed out our orders after we really couldn’t wait anymore and questioned them.
After the hour-late appetisers, we had to wait close to another hour for our main courses, which was quite annoying as our stomachs had to go from hungry to semi-full to hungry and lastly to full from the main course. Quite a torture! So what if there is ambience? They don’t value and respect their customers, and thus has lost us forever. We weren’t the only disappointed ones; an ang moh couple left after having their appetisers, having waited too long for the main dishes.
When you go into a service industry, take note that customers are your top priority. Lose them once, and you lose them forever. No more Al Dente at Esplanade!
2 comments:
Ate there a few times, I love the ambience at the outdoor dining area.
So far my experience is still pretty good though I just think that the food is not that great given the price.
And I noticed that the service tends to get sloppy during weekends when there's a crowd. Go over on a weekday night and the service is better. That's if you still want to go there "p
http://www.slowfood.org.sg/
life shldn't be so hectic.
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